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Our 3 Eclipse care (E-Care) plans offer you an affordable way to ensure that your servers, workstations, and network infrastructure are running smoothly. In addition our per workstation and per server pricing plans allow the flexibility to easily add equipment as needed.
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Description
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SILVER |
GOLD |
PLATINUM |
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| Servers |
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| 24 x 7 uptime monitoring |
COVERED |
COVERED |
COVERED |
| Hard Drive Space monitoring & optimization |
COVERED |
COVERED |
COVERED |
| Microsoft Windows Patch management |
COVERED |
COVERED |
COVERED |
| Antivurus management (updates & scans) |
COVERED |
COVERED |
COVERED |
| Remote management |
COVERED |
COVERED |
COVERED |
| Daily backups and archive management |
COVERED |
COVERED |
COVERED |
| Off-site backups and archive management |
HOURLY |
COVERED |
COVERED |
| Security assessment & remediation |
HOURLY |
HOURLY |
COVERED |
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| Workstations |
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| Antivirus management (updates & scans) |
COVERED |
COVERED |
COVERED |
| Configuration for real-time file backup |
COVERED |
COVERED |
COVERED |
| Configuration of Microsoft patch management |
COVERED |
COVERED |
COVERED |
| Remote management |
HOURLY |
COVERED |
COVERED |
| Remote assistance |
HOURLY |
HOURLY |
COVERED |
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| Network |
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| 24 x 7 uptime monitoring |
COVERED |
COVERED |
COVERED |
| User account administration |
HOURLY |
COVERED |
COVERED |
| Policy setup & management |
HOURLY |
HOURLY |
COVERED |
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| Application Support - Microsoft Office Suite |
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| Word, Excel, PowerPoint |
HOURLY |
HOURLY |
COVERED |
| Access, Project, Visio |
HOURLY |
HOURLY |
COVERED |
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